Refund policy

If your purchase isn’t quite right, you may return it for a refund, swap or credit.

To return an item, please email shop@commonplace.co.nz. You must return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived e.g. unworn, and with the original tags.

 

All sale purchases are final. We're unable to offer refunds or store credit on sale items, so please take a moment with our size guide before checking out, or get in touch if you'd like a hand choosing your fit.

If the size isn't quite right, we're happy to swap it for another size in the same style, depending on availability. Just email us within 14 days of your order arriving and we'll see what we can do. This doesn't affect your rights under the Consumer Guarantees Act if an item arrives faulty.